Terms and Conditions


All our products are manufactured at the moment, so it takes us between 2 and 3 business days to have your order ready. We do not handle stocks or warehouses, weekly we make batches of product so that a fresh and recently made product reaches your hands.

Once the package has been delivered to the corresponding parcel company, it takes between 2 and 5 business days to arrive at the indicated address. We will send you an email notification once the shipment has been made so that you can track your package.


Our online store offers the home delivery service, which is provided by a third party. The online store offers different package and service options that can be customized according to customer preferences.

If a problem occurs with your package (it is not delivered, it is damaged, it takes longer than expected, etc.), we appreciate it if you send us an email to contacto@aguadenube.com.mx explaining the situation to support you in whatever way we can. possible.

In case of loss of the package, Agua de Nube and the client must file a report directly with the parcel. Once this process is finished, Agua de Nube will send the client a replacement package.

If any of your products is damaged, please report it to contacto@aguadenube.com.mx in the first 48 hours after receiving your package and we will gladly exchange it for you.


Our products are handmade with natural and virgin ingredients, so the color, texture and aroma of each one may vary depending on the batch.

We do not use perfumes or synthetic fragrances, so each product has a specific aroma depending on its composition. There are strong aromas such as blue spirulina (which we use directly from a live culture) or wheat germ oil, with such great benefits for your skin that we cannot stop using them.


If you are in Guadalajara and have empty containers, write to us at contacto@aguadenube.com.mx.

For the rest of Mexico, we are working to soon have a container reuse program. Unfortunately, at this time, the environmental impact of sending packaging to our offices is greater than its benefit, so we suggest you find new uses for your packaging and recycle it. For this reason, we minimize the use of plastic, we use mostly aluminum and glass, and we integrate a zero waste line (residue-free), such as our solid shampoos and conditioners.

Upload ideas and tips on how you have reused your containers to share it with the rest of our Agua de Nube community on your Instagram stories.


Agua de Nube reserves the right to cancel a sale and make the corresponding refund to the customer if necessary.